Communication skill notes for BPharma

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Unit-1

Communication Skills

  • Introduction, Definition, The Importance of Communication,
  • Source, Message, Encoding, Channel Decoding, Receiver, Feedback, Context

Barriers to Communication

  • Physiological Barriers, Physical Barriers, Cultural
  • Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological
  • Barriers, Emotional barriers

Perspectives in Communication

  • Perspectives in Communication: Introduction, Visual Perception, Language, Other
  • factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment

Unit-2

Elements of Communication:

  • Introduction, Face-to-Face Communication – Tone of
  • Voice, Body Language (Non-verbal communication), Verbal Communication, Physical
  • Communication.
  • Communication Styles:
  • Introduction, The Communication Styles Matrix with example
  • for each -Direct Communication Style, Spirited Communication Style, S systematic
  • Communication Style, Considerate Communication Style

Unit-3

Basic Listening Skills

  • Introduction, Self-Awareness, Active Listening, Becoming an
  • Active Listener, Listening in Difficult Situations

Effective Written Communication

  • Introduction, When and When Not to Use Written
  • Communication – Complexity of the Topic, Amount of Discussion’ Required, Shades of
  • Means, Formal Communication

Writing Effectively:

  • Subject Lines, Put the Main Point First, Know Your Audience,
  • Organization of the Message

Unit-4

Interview Skills:

  • Purpose of an interview, Do’s and Dont of an interview

Giving Presentations:

  • Dealing with Fears, Planning Your Presentation, Structuring Your
  • Presentation, Delivering Your Presentation, Techniques of Delivery

Unit-5

Group Discussion:

  • Introduction, Communication skills in group discussions, Do’s and
  • Don’t of group discussion

Communication skill notes BPharma

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