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Unit-1
Communication Skills
- Introduction, Definition, The Importance of Communication,
- Source, Message, Encoding, Channel Decoding, Receiver, Feedback, Context
Barriers to Communication
- Physiological Barriers, Physical Barriers, Cultural
- Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological
- Barriers, Emotional barriers
Perspectives in Communication
- Perspectives in Communication: Introduction, Visual Perception, Language, Other
- factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment
Unit-2
Elements of Communication:
- Introduction, Face-to-Face Communication – Tone of
- Voice, Body Language (Non-verbal communication), Verbal Communication, Physical
- Communication.
- Communication Styles:
- Introduction, The Communication Styles Matrix with example
- for each -Direct Communication Style, Spirited Communication Style, S systematic
- Communication Style, Considerate Communication Style
Unit-3
Basic Listening Skills
- Introduction, Self-Awareness, Active Listening, Becoming an
- Active Listener, Listening in Difficult Situations
Effective Written Communication
- Introduction, When and When Not to Use Written
- Communication – Complexity of the Topic, Amount of Discussion’ Required, Shades of
- Means, Formal Communication
Writing Effectively:
- Subject Lines, Put the Main Point First, Know Your Audience,
- Organization of the Message
Unit-4
Interview Skills:
- Purpose of an interview, Do’s and Dont of an interview
Giving Presentations:
- Dealing with Fears, Planning Your Presentation, Structuring Your
- Presentation, Delivering Your Presentation, Techniques of Delivery
Unit-5
Group Discussion:
- Introduction, Communication skills in group discussions, Do’s and
- Don’t of group discussion
Communication skill notes BPharma