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Subject – NURSING MANAGEMENT AND LEADERSHIP
Topic –Management of Nursing Services-Directing and Leading
Q1. Which function of management involves guiding and overseeing staff to achieve organizational goals? (NORCET 2022)
a) Planning
b) Organizing
c) Directing
d) Controlling
Check Answer/ Explanation
Answer: c) Directing
Explanation: Directing includes guiding, supervising, and motivating staff to meet objectives effectively.
Q2. The most important skill for an effective leader in nursing is:
a) Technical skills
b) Human skills
c) Conceptual skills
d) Financial skills
Check Answer/ Explanation
Answer: b) Human skills
Explanation: Human skills—ability to work well with people—are essential for leadership and team motivation.
Q3. Transformational leadership in nursing primarily focuses on:
a) Task completion
b) Inspiring and motivating staff
c) Enforcing rules strictly
d) Maintaining status quo
Check Answer/ Explanation
Answer: b) Inspiring and motivating staff
Explanation: Transformational leaders inspire followers to exceed expectations by fostering motivation and change.
Q4. Which leadership style involves decision-making concentrated at the top with little staff involvement? (AIIMS 2019)
a) Democratic
b) Laissez-faire
c) Autocratic
d) Participative
Check Answer/ Explanation
Answer: c) Autocratic
Explanation: Autocratic leaders make decisions unilaterally with little input from subordinates.
Q5. Effective communication in directing involves:
a) Only verbal instructions
b) Listening and feedback
c) Written orders only
d) Ignoring staff concerns
Check Answer/ Explanation
Answer: b) Listening and feedback
Explanation: Two-way communication with active listening and feedback ensures clear understanding.
Q6. The process of motivating nursing staff to perform better is part of:
a) Staffing
b) Directing
c) Planning
d) Organizing
Check Answer/ Explanation
Answer: b) Directing
Explanation: Directing involves motivating and leading staff to achieve higher productivity and job satisfaction.
Q7. Conflict resolution as a leadership skill requires:
a) Avoiding conflicts altogether
b) Addressing issues openly and constructively
c) Ignoring staff disagreements
d) Letting conflicts escalate
Check Answer/ Explanation
Answer: b) Addressing issues openly and constructively
Explanation: Effective leaders handle conflicts by open communication, negotiation, and problem-solving.
Q8. Which of the following is NOT a component of directing?
a) Supervision
b) Motivation
c) Scheduling
d) Communication
Check Answer/ Explanation
Answer: c) Scheduling
Explanation: Scheduling is part of staffing and organizing, not directing.
Q9. A nurse leader who encourages staff participation in decision-making demonstrates: (NORCET 2021)
a) Autocratic leadership
b) Democratic leadership
c) Laissez-faire leadership
d) Transactional leadership
Check Answer/ Explanation
Answer: b) Democratic leadership
Explanation: Democratic leaders involve team members in decisions to enhance commitment and creativity.
Q10. The ability to influence others to achieve goals is called:
a) Power
b) Authority
c) Leadership
d) Control
Check Answer/ Explanation
Answer: c) Leadership
Explanation: Leadership is the ability to influence and guide individuals or groups toward goal achievement.
Q11. Which leadership theory suggests that leadership style should change based on the situation? (NORCET 2020)
a) Trait theory
b) Contingency theory
c) Behavioral theory
d) Transformational theory
Check Answer/ Explanation
Answer: b) Contingency theory
Explanation: Contingency theory states that effective leadership depends on the fit between the leader’s style and the specific situation.
Q12. The primary purpose of supervision in nursing is to:
a) Punish staff for mistakes
b) Monitor performance and provide guidance
c) Assign workload
d) Hire new staff
Check Answer/ Explanation
Answer: b) Monitor performance and provide guidance
Explanation: Supervision ensures quality patient care by overseeing staff activities and offering support and feedback.
Q13. Which leadership style allows the greatest freedom for staff to make decisions?
a) Autocratic
b) Democratic
c) Laissez-faire
d) Transactional
Check Answer/ Explanation
Answer: c) Laissez-faire
Explanation: Laissez-faire leaders provide minimal direction, allowing staff to make decisions independently.
Q14. Motivational theories applied in nursing leadership include:
a) Maslow’s hierarchy of needs
b) Herzberg’s two-factor theory
c) McGregor’s Theory X and Theory Y
d) All of the above
Check Answer/ Explanation
Answer: d) All of the above
Explanation: Nursing leaders use these theories to understand and motivate staff effectively.
Q15. Which of the following is an example of intrinsic motivation?
a) Salary increase
b) Recognition from peers
c) Promotion
d) Bonus payment
Check Answer/ Explanation
Answer: b) Recognition from peers
Explanation: Intrinsic motivation arises from internal satisfaction, such as feeling valued and appreciated.
Q16. The term “span of control” refers to:
a) Number of patients per nurse
b) Number of subordinates a manager supervises
c) Number of shifts in a schedule
d) Number of departments in a hospital
Check Answer/ Explanation
Answer: b) Number of subordinates a manager supervises
Explanation: Span of control determines how many employees a supervisor can effectively manage.
Q17. Which communication barrier most commonly affects nurse leaders?
a) Language differences
b) Noise in the environment
c) Prejudice and stereotyping
d) Use of jargon
Check Answer/ Explanation
Answer: c) Prejudice and stereotyping
Explanation: Biases can hinder open communication and trust between leaders and staff.
Q18. Transactional leadership focuses primarily on:
a) Inspiring change
b) Rewarding performance and correcting mistakes
c) Visionary leadership
d) Team building
Check Answer/ Explanation
Answer: b) Rewarding performance and correcting mistakes
Explanation: Transactional leaders use rewards and punishments to manage staff behavior.
Q19. Effective delegation requires:
a) Assigning tasks without instructions
b) Clear communication and trust in staff’s abilities
c) Doing tasks yourself to ensure quality
d) Giving all tasks to one staff member
Check Answer/ Explanation
Answer: b) Clear communication and trust in staff’s abilities
Explanation: Delegation involves entrusting tasks appropriately with clear expectations and support.
Q20. Which of the following is an example of downward communication in nursing?
a) Nurse reporting patient status to a doctor
b) Nurse manager giving instructions to staff nurses
c) Staff nurses discussing care plans among themselves
d) Patient giving feedback to nurse
Check Answer/ Explanation
Answer: b) Nurse manager giving instructions to staff nurses
Explanation: Downward communication flows from higher to lower levels in the hierarchy.
Q21. A leader who uses rewards to motivate staff is practicing:
a) Transformational leadership
b) Transactional leadership
c) Autocratic leadership
d) Servant leadership
Check Answer/ Explanation
Answer: b) Transactional leadership
Explanation: Transactional leaders use contingent rewards to reinforce desired behaviors.
Q22. Which style of leadership encourages group discussion and shared decision-making?
a) Autocratic
b) Democratic
c) Laissez-faire
d) Bureaucratic
Check Answer/ Explanation
Answer: b) Democratic
Explanation: Democratic leaders value team input and promote collaborative decisions.
Q23. Which type of power is based on a leader’s personal charm and ability to influence?
a) Legitimate power
b) Reward power
c) Referent power
d) Coercive power
Check Answer/ Explanation
Answer: c) Referent power
Explanation: Referent power stems from followers’ admiration and respect for the leader.
Q24. Which is NOT a function of directing in nursing management?
a) Supervising staff
b) Motivating personnel
c) Purchasing supplies
d) Communicating instructions
Check Answer/ Explanation
Answer: c) Purchasing supplies
Explanation: Purchasing supplies is part of material management, not directing.
Q25. Effective nurse leaders demonstrate emotional intelligence by:
a) Ignoring staff feelings
b) Managing their own emotions and empathizing with others
c) Showing authority without discussion
d) Avoiding conflicts
Check Answer/ Explanation
Answer: b) Managing their own emotions and empathizing with others
Explanation: Emotional intelligence helps leaders build trust and positive relationships.
Q26. Which of the following is an example of upward communication?
a) Manager assigning tasks to nurses
b) Nurse reporting a medication error to supervisor
c) Nurse educating a patient
d) Staff meeting led by nurse manager
Check Answer/ Explanation
Answer: b) Nurse reporting a medication error to supervisor
Explanation: Upward communication flows from subordinates to higher management.
Q27. Which motivational factor relates to achievement, recognition, and responsibility?
a) Hygiene factors
b) Intrinsic factors
c) Extrinsic factors
d) Financial incentives
Check Answer/ Explanation
Answer: b) Intrinsic factors
Explanation: These factors motivate employees from within, improving job satisfaction.
Q28. The leader who “leads by example” demonstrates:
a) Ethical leadership
b) Autocratic leadership
c) Transactional leadership
d) Laissez-faire leadership
Check Answer/ Explanation
Answer: a) Ethical leadership
Explanation: Ethical leaders model behavior consistent with organizational values and ethics.
Q29. Which of the following is a barrier to effective communication?
a) Clear message
b) Active listening
c) Language differences
d) Feedback
Check Answer/ Explanation
Answer: c) Language differences
Explanation: Differences in language can cause misunderstandings and confusion.
Q30. Which conflict management style involves collaborating to find a win-win solution?
a) Avoiding
b) Competing
c) Accommodating
d) Collaborating
Check Answer/ Explanation
Answer: d) Collaborating
Explanation: Collaborating seeks mutually beneficial solutions through open communication.
Q31. Which leadership style is characterized by high task focus and low relationship focus?
a) Delegating
b) Coaching
c) Directing
d) Supporting
Check Answer/ Explanation
Answer: c) Directing
Explanation: The directing style involves giving specific instructions and closely supervising tasks, focusing on task completion rather than relationships.
Q32. A nurse manager who listens to staff concerns and values their input is demonstrating:
a) Autocratic behavior
b) Democratic leadership
c) Laissez-faire leadership
d) Bureaucratic leadership
Check Answer/ Explanation
Answer: b) Democratic leadership
Explanation: Democratic leaders foster open communication and value team participation.
Q33. Which communication technique involves restating what the speaker has said to confirm understanding?
a) Reflecting
b) Paraphrasing
c) Summarizing
d) Questioning
Check Answer/ Explanation
Answer: b) Paraphrasing
Explanation: Paraphrasing helps confirm the message and shows active listening.
Q34. What is the main purpose of motivation in nursing leadership?
a) Punish mistakes
b) Encourage staff to meet organizational goals
c) Avoid work
d) Assign tasks randomly
Check Answer/ Explanation
Answer: b) Encourage staff to meet organizational goals
Explanation: Motivation increases staff engagement and productivity towards achieving goals.
Q35. Which type of power comes from a leader’s formal position in the organization?
a) Expert power
b) Referent power
c) Legitimate power
d) Reward power
Check Answer/ Explanation
Answer: c) Legitimate power
Explanation: Legitimate power is authority derived from the leader’s position or role.
Q36. A nursing leader providing constructive feedback is engaging in:
a) Supervision
b) Delegation
c) Conflict management
d) Decision making
Check Answer/ Explanation
Answer: a) Supervision
Explanation: Supervision includes monitoring performance and giving feedback for improvement.
Q37. Which of the following is a characteristic of transformational leaders?
a) Focus on routine tasks
b) Inspire and motivate staff to innovate
c) Use punishment to control staff
d) Avoid change
Check Answer/ Explanation
Answer: b) Inspire and motivate staff to innovate
Explanation: Transformational leaders encourage creativity and positive change.
Q38. What does the term “chain of command” refer to in nursing management?
a) Patient care protocols
b) The hierarchy through which orders flow
c) Staff scheduling system
d) Communication tools
Check Answer/ Explanation
Answer: b) The hierarchy through which orders flow
Explanation: The chain of command ensures clear authority and responsibility lines.
Q39. Which of the following is NOT a function of leadership?
a) Planning
b) Motivating
c) Communicating
d) Controlling
Check Answer/ Explanation
Answer: a) Planning
Explanation: Planning is a separate management function; leadership focuses on motivating and guiding staff.
Q40. A leader who allows staff to make decisions but provides guidance when needed practices which leadership style?
a) Delegating
b) Supporting
c) Directing
d) Coaching
Check Answer/ Explanation
Answer: d) Coaching
Explanation: Coaching combines directing and supporting to develop staff competence.
Q41. Which is an example of upward communication in nursing?
a) Nurse manager assigning tasks
b) Staff nurse reporting errors to the supervisor
c) Nurse giving instructions to patients
d) Team meeting with manager
Check Answer/ Explanation
Answer: b) Staff nurse reporting errors to the supervisor
Explanation: Upward communication flows from subordinates to higher management levels.
Q42. Which conflict resolution strategy is effective when relationships are more important than the issue?
a) Avoiding
b) Competing
c) Accommodating
d) Collaborating
Check Answer/ Explanation
Answer: c) Accommodating
Explanation: Accommodating involves yielding to others to maintain harmony.
Q43. What is the primary goal of directing as a management function?
a) Setting goals
b) Coordinating resources
c) Guiding and motivating staff
d) Evaluating performance
Check Answer/ Explanation
Answer: c) Guiding and motivating staff
Explanation: Directing focuses on leading staff to achieve organizational objectives.
Q44. A nurse leader who adapts leadership style based on staff readiness is practicing:
a) Situational leadership
b) Autocratic leadership
c) Transformational leadership
d) Transactional leadership
Check Answer/ Explanation
Answer: a) Situational leadership
Explanation: Situational leadership tailors leadership behavior to the development level of followers.
Q45. Which of the following is NOT a barrier to effective leadership?
a) Poor communication
b) Staff resistance to change
c) Clear goals
d) Lack of trust
Check Answer/ Explanation
Answer: c) Clear goals
Explanation: Clear goals facilitate effective leadership; barriers hinder it.
Q46. Which leadership style is characterized by high relationship and high task focus?
a) Supporting
b) Directing
c) Delegating
d) Coaching
Check Answer/ Explanation
Answer: d) Coaching
Explanation: Coaching leaders guide and encourage staff, focusing on both tasks and relationships.
Q47. Effective leaders promote teamwork by:
a) Encouraging competition
b) Ignoring conflicts
c) Building trust and communication
d) Assigning individual tasks only
Check Answer/ Explanation
Answer: c) Building trust and communication
Explanation: Trust and open communication enhance collaboration and team performance.
Q48. Which communication method is best for delivering complex instructions?
a) Written communication
b) Nonverbal communication
c) Listening
d) Silence
Check Answer/ Explanation
Answer: a) Written communication
Explanation: Written communication ensures clarity and reference for complex details.
Q49. What role does feedback play in directing?
a) Punishing staff
b) Ignoring errors
c) Improving performance
d) Avoiding communication
Check Answer/ Explanation
Answer: c) Improving performance
Explanation: Feedback helps correct mistakes and reinforce good practices.
Q50. The ability to influence and persuade others to work towards common goals is called:
a) Management
b) Leadership
c) Authority
d) Control
Check Answer/ Explanation
Answer: b) Leadership
Explanation: Leadership involves motivating and guiding people towards shared objectives.
Q51. Which type of leadership involves setting clear expectations and rewarding compliance?
a) Transformational
b) Transactional
c) Democratic
d) Laissez-faire
Check Answer/ Explanation
Answer: b) Transactional
Explanation: Transactional leaders use rewards and penalties to manage performance.
Q52. A nurse leader who encourages innovation and risk-taking demonstrates:
a) Autocratic leadership
b) Transformational leadership
c) Transactional leadership
d) Bureaucratic leadership
Check Answer/ Explanation
Answer: b) Transformational leadership
Explanation: Transformational leaders inspire creativity and positive organizational change.
Q53. Which of the following is an important aspect of directing?
a) Staffing
b) Planning
c) Controlling
d) Supervision
Check Answer/ Explanation
Answer: d) Supervision
Explanation: Supervision ensures that staff carry out their duties effectively.
Q54. When resolving conflicts, which strategy focuses on finding a mutually acceptable solution?
a) Avoiding
b) Competing
c) Collaborating
d) Accommodating
Check Answer/ Explanation
Answer: c) Collaborating
Explanation: Collaborating encourages open discussion to reach a win-win outcome.
Q55. Which of the following is NOT a leadership trait?
a) Integrity
b) Decisiveness
c) Laziness
d) Empathy
Check Answer/ Explanation
Answer: c) Laziness
Explanation: Laziness is a negative trait and hinders effective leadership.
Q56. Which leadership approach is best when staff are highly competent and motivated?
a) Directing
b) Coaching
c) Supporting
d) Delegating
Check Answer/ Explanation
Answer: d) Delegating
Explanation: Delegating allows skilled staff autonomy while the leader provides minimal supervision.
Q57. An effective leader should focus on:
a) Only task completion
b) Only relationships
c) Balancing task and people needs
d) Avoiding decision-making
Check Answer/ Explanation
Answer: c) Balancing task and people needs
Explanation: Balancing ensures goals are met while maintaining good staff morale.
Q58. Which leadership style can lead to low morale due to lack of guidance?
a) Autocratic
b) Laissez-faire
c) Democratic
d) Transformational
Check Answer/ Explanation
Answer: b) Laissez-faire
Explanation: Laissez-faire leaders provide minimal direction, which can cause confusion and dissatisfaction.
Q59. Which of the following best describes “authority”?
a) Power to punish only
b) Right to make decisions and command obedience
c) Ability to influence peers
d) Friendship with subordinates
Check Answer/ Explanation
Answer: b) Right to make decisions and command obedience
Explanation: Authority is the legitimate power vested in a position to direct others.
Q60. The final step in directing is:
a) Planning
b) Organizing
c) Controlling and feedback
d) Staffing
Check Answer/ Explanation
Answer: c) Controlling and feedback
Explanation: After directing, controlling ensures objectives are met through monitoring and corrective feedback.
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